Terms and Conditions for Winterveil Bakes

Welcome to Winterveil Bakes. These Terms and Conditions govern your use of our online platform and the services we offer, including custom cake orders, dessert tables, gourmet pastry purchases, baking classes, and catering. By accessing or using our services, you agree to be bound by these Terms and Conditions. Please review them carefully.

1. Acceptance of Terms

• By accessing and using our site or engaging with our services, you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Winterveil Bakes specializes in artisanal bakery and patisserie products and services, which include but are not limited to:

• Crafting bespoke cakes for all occasions (weddings, birthdays, corporate events).
• Designing and creating themed dessert tables.
• Producing small-batch gourmet pastries and confections.
• Offering baking classes and workshops.
• Catering for local cafes and restaurants.

3. Ordering and Customization

• All bespoke orders (cakes, dessert tables) require detailed consultation and a confirmed agreement on design, flavours, and delivery/collection.
• A non-refundable deposit may be required to secure your booking for custom orders, as specified during the consultation process.
• Changes to custom orders must be requested in writing and are subject to approval by Winterveil Bakes, with potential adjustments to pricing and timelines.

4. Payment Terms

• Prices for all products and services are as quoted on our site or provided during the consultation process.
• Full payment for all orders, unless a deposit structure is agreed upon, is required prior to collection or delivery.
• We accept various payment methods as indicated on our site or during the order process.

5. Cancellations and Refunds

• For custom orders, deposits are non-refundable. Cancellations made within a specified period before the event date may incur further charges.
• For small-batch pastries and confections, cancellations may be possible if made within a certain timeframe, subject to our internal policy.
• Refunds, where applicable, will be processed according to our specific refund policy communicated at the time of purchase or booking.

6. Baking Classes and Workshops

• Booking for classes and workshops is subject to availability and full payment at the time of booking.
• Cancellations for classes may result in loss of payment or a partial refund, depending on the notice period given. Details will be provided upon booking.

7. Allergens and Dietary Requirements

• While we take every precaution, Winterveil Bakes operates in a kitchen that handles common allergens, including nuts, dairy, gluten, and eggs. We cannot guarantee a 100% allergen-free environment for severe allergies.
• It is your responsibility to inform us of any allergies or dietary requirements at the time of ordering or booking.

8. Intellectual Property

• All content on this website, including designs, text, graphics, logos, and images, is the property of Winterveil Bakes and protected by intellectual property laws.
• You may not reproduce, distribute, or create derivative works from our site content without express written permission from Winterveil Bakes.

9. Limitation of Liability

• Winterveil Bakes will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

10. Governing Law

• These Terms and Conditions shall be governed and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions.

11. Changes to Terms

• We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any changes. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Winterveil Bakes

7 Arctic Way,

Unit 3B,

Edinburgh, Scotland,

EH6 6LU,

United Kingdom